Can I get my bin serviced after hours?

Yes. Wanless can provide a bin collection service outside the standard 8am – 5pm business hours. This is a good option to consider when space is limited during business hours.

Other people are putting rubbish in my bin. What can I do?

If people are putting rubbish in your bin, they are stealing something you are paying for. Wanless can provide bars, locks, and chains to deter waste dumpers – just get in touch.

The driver left a mess after tipping the bin. Can I complain?

Yes, please let us know as we strive to meet and exceed customer satisfaction levels. Our trucks and bin containers are designed to prevent spilling, so we certainly want to know if the designs are ineffective. Unfortunately, most spilling occurs when bins are filled passed their fill mark. In this situation, the driver will take a photo to guarantee the quality of service they provide.

Can Wanless manage all of the waste out-take of my business? How much does it cost?

Wanless offers total waste management and recycling services, and can handle jobs of all sizes. Services include, general waste, cardboard and paper recycling, co-mingle recycling, organic waste, metal recycling, document destruction, liquid waste and industrial services. Pricing will differ depending on the waste type and quantity your business produces, as well as how often your bin(s) will need to be emptied. Contact your local Wanless branch for an obligation-free quote.

Where does the rubbish go?

Wanless provides specialised collection and transport solutions for each waste stream.

General waste goes to a landfill site that adheres to the standards stipulated by EPA. Wanless is developing its own waste-to-energy sites that will convert landfill waste into energy.

Cardboard and paper is directed to a paper recycling facility. Here, the paper is sorted into different quality levels and re-used to produce new paper-based products, such as cardboard box packaging. Businesses can save money and help the environment by having cardboard and paper recycling bins on-site.

Plastics, glass and aluminium are transported to recycling centres, where they are sorted into different materials. Plastics are then further sorted into different types. This is when it is important that customers have separated the plastics before placing in the bin. For example, a milk bottle lid must be separated from the bottle – the two plastics need to be melted down separately in order for them to be recycled.

Horse manure and uncontaminated soils are types of organic waste that can be recycled through a landscaping supplier to produce fertiliser. Organise to have your horse manure and others in the local area to be collected by Wanless to help better the environment we live in.

My bin is overfull. What do I do?

Wanless ensures all its customers are informed about not overfilling bins – it is the responsibility of the business representative to communicate this message among all staff members. A one-off extra service can be arranged for that odd occasion that your bin fills up before collection. If you find that your bin is constantly over full, simply contact your local Wanless representative who will be more than happy to organise a permanent increase in your service frequency schedule.

What things can I put in my co-mingle bin?

The types of wastes that can be placed into a co-mingle recycling bin include most product packaging such as glass bottles, tin cans, aluminium cans and, a big portion of recyclables, all plastic containers. To prepare plastics for recycling, rinse residue from bottles and containers (using dishwashing detergent), take off labels and lids and compress bottles. Don’t forget to separate the lid from the bottle.

The truck driver did not arrive when expected. What can I do?

Wanless aims to achieve a reliable service. So that our customers can rely on a regular service, with regularly servicing of all our trucks, spare trucks for when repairs are being made and competent spare drivers in case of driver illness or absence.

However, unforeseen issues can mean that a bin is not serviced as expected. Such reasons include cars being parked in front of the bin, blocking access; bins not being ‘put out’ for collection; bins being too dangerous to service; or simply a build up of traffic. If a driver does not arrive at the agreed time, please contact your Wanless representative ASAP.

I am worried about the powerlines above my bin. Will the driver hit them?

When you become a customer of Wanless, we complete a comprehensive site evaluation that analyses all aspects of the site and documents potential hazards. Wanless will never allow a bin to be placed in a location where a hazard is present. A bin will never be collected in an area where powerlines are a danger.

Wanless drivers are trained to recognise and address hazards; they are especially trained in powerline hazards. If you are concerned that the driver may hit powerlines contact your Wanless representative as soon as possible.

I am expecting to have extra rubbish this week. Can I get an extra service?

Yes. Contact your local Wanless representative and they will be more than happy to organise an extra service, over and above the existing and agreed service schedule.

How and where is asbestos disposed of?

Asbestos removal is a potentially dangerous process that can cause a great deal of harm to the surrounding community and environment. However, through effective safety procedures and correct collection devices, by specially trained staff, Wanless can minimise the risk to a safe level, and dispose of asbestos waste properly.

Asbestos is a regulated waste and therefore is disposed of via EPA regulations at an EPA approved site for special burial. Asbestos bins are supplied to customers with black plastic and tape. All asbestos waste must be completely held by bins, and taped securely for transport.

Driver’s responsibilities
When delivering the bin(s), the driver must:
* Line the bin with the plastic and leave the tape for the customer.
* Where possible, ensure the customer signs for the bin as all conditions are on the reverse of the docket.
* Ensure DO NOT OVERLOAD stickers are applied and visible.
* Ensure telephone number is correct and change if applicable.

When removing the bin(s), the driver must:
* Physically check the contents of each and every bin no matter what it was used for, due to EPA standards.
* Ensure that dockets are signed and EPA checked in reference to asbestos.
* The bin is transported to an approved landfill.

What are the things I need to do regarding my waste management?

Businesses can assist Wanless with the waste removal process with a few key internal changes. Firstly, educate your staff about the types of materials that can be placed in each bin. Wanless has posters available to download and print to assist any business with this task. One other key things businesses can do is make sure staff understand the correct waste management, such as not overfilling bins or placing the wrong type of waste in recycling bins. Making sure bins are accessible for servicing at the agreed times is always helpful, however if no service is required, contact a Wanless representative, giving at least 24 hours notice.

What does liquid waste management entail?

Liquid waste management covers a wide range of services that Wanless manages for customers. Below is a list of different liquid waste services Wanless can provide:

* Grease trap cleansing
* Septic tank pump-out and cleaning
* Dragline cleaning
* Holding tank maintenance
* Oily water and processed waste collection
* Sewerage transportation
* Contaminated water and soil
* Chemical wastes (solvents, inks, paint, thinners)
* Organic solvents (paint, fuels, oils, hydraulic spoils)
* Asbestos removal
* Photographic waste removal