Wanless Customer Service
At Wanless our customers are our core focus and fundamental to why we exist. Accordingly, we have invested significantly in our customer service systems to achieve stronger interaction with our customers across Australia. Our customers demand, and rightly expect, pleasant, courteous, efficient and reliable customer service and our staff strive to exceed your expectations in every aspect, providing through all customer touch points of our business a great customer experience.Make an enquiry
Wanless Customer Service
For our Wanless customers we operate a national customer service centre, a centralised point of contact for all enquiries that’s simple and convenient to use. We ensure wait times are low, with calls being answered quickly where staff are specifically trained in understanding the needs of our larger customers making it a positive experience. Our staff undertake daily requests, enquiries, emergency response calls, escalations and complaints to ensure your enquiry is handled professionally and efficiently and if we cant resolve it on the spot ensures your responded to within 4 hours.
The national customer service centre covers a wide variety of activities including:
- Centralised contact point for all new & existing bookings
- Updated service times & ETA’s
- General account queries
- Centralised inbox for Work order’s
- Account Management queries
- Equipment requests including change over of bins and any maintenance
- Emergency services
- Centralised invoicing & reporting functions
Our Management Style
Benefits of Wanless national customer service centreAction link
Simple, easy and flexible approach to customer service for our largest customers that’s controlled so you can manage your waste budgets.
Single point of contact, ONE email, ONE phone number ONE monthly invoice & ONE monthly report
Experienced staff ready to manage your businesses enquiry until completed.By taking care of it, we save your business time & money managing your waste contract
Flexibility for you to choose the service level that best suits your business requirements
Integration into our Wanlesstechnology platform, providing measurable performance with reporting capability
Waste management doesn’t have to be a burden to your business.
Create real transformation with a Wanless refuse, reduce, reuse, recycle waste management planCONTACT US TODAY
Stay up to date with our latest news and events