We understand the challenges businesses face when managing waste across large facilities or multiple locations, it can be costly and complex. Business needs can change on a daily basis requiring an additional level of support that’s reliable when you need it, taking care of customer needs and managing the process from commencement to completion. That’s why Wanless has invested in a National Major Accounts business supported by experienced staff in each state to ensure your business gets the support it needs to centrally manage your waste and recycling contract through ONE point of contact, ONE invoice and ONE report; simply and easily.

Through a strategic partnership we assess your businesses costs, production of waste & recycling, current collection methods for suitability & efficiency and team recycling culture to understand what our account management process can achieve towards zero waste.

Our Management Style

Project scope and auditing

The initiating process determines the nature and scope of the project. Through a detailed audit process and data review our staff determine your current recycling performance, waste and recycling culture, landfill diversion opportunities and new recycling opportunities. Wanless also assesses how waste is managed internally, often observing staff or cleaners, we assess the adequacy of current  collection processes and what are the potential costs savings that could be driven through the Wanless proposal.

Detailed analysis

Through the audit we have bench marked current performance and understand gaps and opportunities for improvement. We provide a detailed report that highlights; the audit methodology, results and proposed opportunities for landfill diversion. Wanless makes recommendations around opportunities that reduce manual handling, increase safety onsite, that maximise recycling and any rebates and changes to equipment that drives better performance.

Contract execution

The strategy is approved and a contract executed providing intent for Wanless to coordinate people and resources to confirm at a site level what is required against the scope. In addition to integrating and performing the activities of the project in accordance with the project management plan. Wanless through its integrated service partners also adequately estimates the work needed to effectively manage risk during project execution so the customer is always covered with service provisions in case of an emergency.

Transition and engagement

The Wanless methodology consists of industry best practice assembled into a seamless, reliable, consistent and replicable set of processes. Wanless use the SEF site assessment form that includes the safety review and vehicle driver onsite inspection. Once reviewed the project moves to implementation and service delivery where equipment is deployed, supported locally by staff engagement across all locations to gain buy in.

Monitoring performance

Effectively managing the account strategy never stops, Wanless ensures our business is focused on achieving strong and reliable service delivery as part of a our continuous improvement process. Our Account managers as part of the account management process consider how Wanless at stages of the contact can deliver  improved environmental performance and how we can effectively manage risk so that any potential problems can be identified in a timely manner and corrective action can be taken.

Contract Support

Wanless provides to its National and Major customers centralised processes including; a dedicated Account manager aligned to your businesses Industry vertical in experience,  Customer service support centralized through our national contact centre via a dedicated email address and after hours support for emergencies. Wanless also ensures in our account plans that customers have access for escalation to senior management as part of the contract.

Benefits of Wanless National & Major Accounts

Benefit 1.

Experienced staff with individually more than 15 years experience with major & National accounts

Benefit 2.

Single point of contact, ONE email, ONE phone number ONE monthly invoice & One monthly report

Simple and easy

Benefit 3.

Wanless can offer to major & National customers a “Total Waste Management Solution” for solid waste, recycling and all your hazardous & liquid wastes.

Benefit 4.

Wanless account managers are trained to provide visual waste inspections, waste audits to improve your business environmental performance

Benefit 5.

Wanless account managers can provide your business with a towards zero waste strategy, including staff engagement and education. We can supply waste signage, stickers and training to support a positive recycling culture.